HR Manager - Kuwait

NATS is the UK’s leading air navigation service provider, handling over 2 million flights each year. It provides air traffic control services, as well as a wide range of commercial solutions to over 30 countries internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.  

Job Purpose:  

The Human Resources Manager leads and oversees all people-related activities within the organisation, ensuring the effective delivery of HR strategy, policies and programmes that enable business performance and organisational growth. This role is accountable for the end-to-end employee lifecycle, including leadership of the graduate programme, and provides both operational and strategic HR support to drive capability, engagement and workforce effectiveness. 

Accountabilities: 

Graduate Programme Management

• Support the design, implement, and oversee the graduate programme, ensuring it aligns with NATS’ strategic goals. 

• Coordinate recruitment, onboarding, and training of graduates. 

• Develop and maintain partnerships with universities and educational institutions. 

• Monitor and evaluate the performance and progress of graduates, providing feedback and support as needed. 

• Organise career development activities, including mentoring, coaching, and professional development workshops. 
  
  

Recruitment and Onboarding 
 

• Manage the end-to-end recruitment process, from job posting to selection. 

• Develop and implement effective onboarding processes to ensure a smooth transition for new hires. 

• Work closely with hiring managers to understand their staffing needs and provide recruitment solutions. 
  
  

Employee Relations 
 

• Address employee queries and grievances in a timely and effective manner. 

• Implement and maintain employee engagement initiatives. 

• Ensure compliance with labour laws in Kuwait and company policies. 

• Conduct investigations and manage disciplinary actions as necessary. 
  
  

Training and Development 
 

• Identify training needs and develop training programs to enhance employee skills and performance. 

• Organise and facilitate training sessions, workshops, and seminars. 

• Evaluate the effectiveness of training programs and make improvements as needed. 
  
  

Performance Management 
 

• Oversee the performance review process, providing guidance and support to managers. 

• Develop and implement performance improvement plans where necessary. 

• Monitor and analyse performance data to identify trends and areas for improvement. 
  
  

HR Policy and Compliance 
 

• Develop, implement, and maintain HR policies and procedures. 

• Ensure compliance with local labour laws and international HR standards. 

• Conduct regular audits to ensure adherence to HR policies and legal requirements. 
  
  

HR Reporting and Analytics 
 

• Maintain HR records and prepare regular reports on HR metrics. 

• Use HR analytics to inform decision-making and improve HR processes. 

• Provide insights and recommendations based on data analysis. 
  
  

 Essential skills and experience:   

• Bachelor’s degree in Human Resources, Business Administration, or related field. Master’s degree or HR certification (e.g. CIPD, SHRM) preferred. 

• Minimum of 10 years' experience as an HR Manager, with at least 5 years of experience in Kuwait – with a focus on Generalist HR management and graduate programmes. 

• Fluent in both English and Arabic 

• Experience in the aviation or transportation industry is a plus. 

• Strong knowledge of HR principles, practices, and procedures. 

• Excellent interpersonal and communication skills. 

• Proven ability to manage multiple projects and priorities. 

• Strong analytical and problem-solving skills. 

• Proficiency in HR software and Microsoft Office Suite. 

• Knowledge of local labour laws and regulations in Kuwait. 

• Ability to lead and motivate a team, fostering a positive and productive work environment. 

• Ability to develop and implement HR strategies that support organisational goals. 

• Flexibility to adapt to changing business needs and work in a fast-paced environment. 

• Ability to effectively manage and resolve conflicts within the workplace. 

• Understanding and respect for diverse cultures and backgrounds, promoting an inclusive workplace. 

Additional Vacancy Information: