Resource Planning Analyst

Salary: £39,894.46 - £53,192.62

Closing Date: 19th December

Location: Swanwick or Prestwick

Please note this is a 12 month FTC.

NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe. 

The purpose of the role is to create, maintain and ensure efficiency within the NERL operational rosters, in order to provide an effective operational service to our airline customers and service our internal demands.

ACCOUNTABILITIES

This role will need to undertake planned rostering tasks and be able to react to short notice changes in demand and supply within rosters in support of business requirements. Key accountabilities include:

• Creating and maintaining optimised rosters for the NERL Operation which are compliant with CAA requirements and Working Practices/Company Scheduling Agreements
• Ensuring business priorities are understood and that rosters are created that meet those priorities, seeking clarity and providing challenge where required
• Providing rostering and task support to the Service Delivery teams to ensure an efficient and effective roster is in place at D-1
• Work collaboratively with the customers to identify any instances of non-compliance and providing solutions for resolution
• Ensuring efficiency in our use of operational staff to avoid unnecessary spend
• Fulfilling detachment requests in an efficient and appropriately prioritised manner by liaising with the requestors to fully understand the requirement. Provide the appropriate level of challenge and timely escalation if conflicts in resource occur
• Supporting OCT maintenance where required
• Ensuring the Quintiq rostering tool is the single point of truth for all planned activities and providing technical support to the operational teams to ensure consistency of use
• Maintaining an up to date understanding all relevant rostering rules and their impact on the individual and business, at both national and local level and highlighting where potential improvements could be made.
• Providing solutions to resourcing queries from operational staff, escalating where appropriate
• Act as a rostering SME to support any improvement activities that require such skill, whether internal to the Planning & Resource function or externally
• Maintain a minimum of 2 rostering competencies
• Support competency training within the Rostering & Deployment function
• Supporting the completion of general tasks as required within the function.

QUALIFICATIONS, EXPERIENCE, SKILLS AND PERSONAL QUALITIES

• Applicants should ideally be educated in a numerate discipline or have relevant professional experience and be able to demonstrate some or all of the following skills:
• Experience of rostering, resourcing and working practices and how these fits with the achievement of wider business objectives
• The ability to take day to day responsibility for the execution and reporting of assigned tasks within varied rostering related projects
• A knowledge and appreciation of current and likely future ATC operations including support roles
• Experienced in the use of a rostering or resourcing tool
• The ability to produce well documented, high quality, technical work with clear and concise reports for both specialist and general reading
• Experience in the use of Microsoft Windows/Office environment with reference to Excel, Power point and Word with an appetite to develop knowledge to meet requirements.

Personal Qualities:

• A high level of self-motivation and output focused
• The confidence to provide the right level of challenge where needed
• An ability to work with ambiguity; adapting to varying requirements and flexible in approach to resolving challenges; communicating issues to department management as appropriate
• The ability to work under pressure while maintaining a professional approach
• An ability to work effectively within a team and contribute towards the creation of an effective team culture; ability to appreciate different points of view
• Be comfortable in working autonomously or as part of a team to complete the required task
• Able to communicate effectively with peers and managers within a multi-disciplinary environment
• An understanding of the department’s customers, their requirements and how we fit into the wider organisation
• To continually seek to improve business processes; proactively challenging the norm whilst maintaining an awareness of the wider picture
• To be able to work on their own initiative and apply innovative ideas to problem solving
• Key behavioural requirements aligned to those of the wider NATS behaviours

If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.