Business Support Manager (R&M) - Part time

Salary - £39,894.46 - £53,192.62 (Full time equivalent) 
Closing date – 12th October 2026
 
Please note this is a part-time opportunity, covering 20 hours across 3 days per week.  

NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.  

Purpose of the role  

To provide a variety of business support services to the Director Renewables & Mitigation (R&M)  and their management team in achieving successful development and delivery of the day-to-day business unit aims and objectives, including the facilitation of the monthly cadence of business reviews and the production of accurate management information in the form of reports and dashboards  

 
Other duties Include:   

• Responsible for the facilitation/secretariat support and cadence of the R&M business reviews and meetings, including the production of meaningful business reports, dashboards and visual management outputs ensuring a personal focus on ensuring the consistency, timeliness and accuracy of all data inputs from systems and stakeholders  

• Facilitate the production of the R&M annual business plan in conjunction with the R&M management team. Ensure Key Success Factors (KSFs) and Key Performance Indicators (KPIs) are established that monitor the business activities and that all R&M activity is aligned with NATS’ strategy and objectives  

• Aid the management team in setting SMART targets that will deliver demonstrable benefits to NATS, understanding the impact on customers, stakeholders and the wider business performance  

• Maintain an Industry Event Plan that tracks the key events and identifies the drivers and motivations for R&M involvement, attendance and impact at selected events  

• Champion for the R&M ‘Team Vibe’, creating moments and opportunities to reinforce the culture of the team, the behaviours expected, and the general feel of who R&M are in order to be seen as a great team and place to work. The driving force behind team conferences, away days, and events - both work-related and more inform/social  

• Consolidate into digestible form relevant and important Market Insights, proactively gathering market intelligence from team members and activities which is then stored, shared and accessible to derive business value  

• Capture, track and internally publish the key relationships and information relating to different industry organisations and stakeholders, including internal and external customers, partners and suppliers, industry groups, government bodies and general market influencers  

• Explore and implement opportunities to aid team productivity & efficiency including the introduction of new tools, approaches and management systems.  

• Facilitation of Risk Management for R&M ensuring that risks are appropriately and accurately recorded and are being proactively managed  

• Maintain a tracker of all key business unit assets and purchases; liaise with finance to provide accurate information for entries on the NSL Growth financial asset register  

• Be the voice of R&M with responsibility for the local internal communications. Interface to central Marcomms/Marketing teams to ensure R&M is considered and involved  

• Create an impactful and current R&M presence on NATS systems such as the Hub, nats.aero, and TEAMS/SharePoint business unit sites  

• Manage and maintain the documentation and filing structures for the R&M business including but not limited to customer feedback, market intelligence, capture plans, bids, contracts, business models, and key management information/reports. Ensure correct document retention, availability and security access 

• Support the R&M team with a structured approach to prioritisation of activities and alignment of team efforts encouraging the right focus at the necessary time  

• Coordinate the R&M overhead budgets as part of the business planning process and maintain visibility of utilisation over the financial year  

• Monitor Salesforce and other management tools for regular, consistent use and accurate update of information relevant to the needs of the business, intervene, follow-up and escalate where appropriate  

Essential skills and experience   

• A clear, logical thinker with the ability to understand and structure financial and business data and consistently apply sound and appropriate judgement.  

• Previous experience to include commercial exposure and a willingness to learn and further develop essential finance and business knowledge, as well as a willingness to work with and embrace a commercial risk management philosophy  

• Experience of creating, in a timely and accurate manner, monthly management reports.  

• Highly motivated with the ability to work under own initiative based on stated business goals with minimal supervision   

• A passionate, energetic and confident individual with strong organisational and administrative skills  

• Proven skills in delivering high-quality work within constrained timescales  

• Demonstrable ability to work both independently and as a close-knit team member where they can provide and accept appropriate challenge and support to achieve the business aims  

• Excellent interpersonal communication and team working skills. Experience of creating and delivering high-quality presentations to mid-level management groups and environments.  

• Highly proficient computer capability, with excellent working knowledge of MS Office (Word, Excel, PowerPoint, and Outlook), SharePoint and Salesforce and a willingness to develop and learn new tools for the benefit of the team/business (training will be given)  

• A natural ability to keep an eye on the bigger picture and not get lost in the detail  

• Attention to detail/accuracy is paramount, recognising and managing the resolution of errors ort inconsistencies  

 
Additional Vacancy Information 

We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely.

If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.  
 
We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit - Why NATS? - NATS 

Please note: All staff at NATS are subject to UK Security Vetting and Clearance (SC) and must maintain valid clearance throughout employment. We are unable to progress applications where an applicant does not meet eligibility requirements for clearance. For further guidance click here Security Clearance - NATS