Technical Services Support (Business Administration)

Salary: £36,409.48 - £45,511.85

Closing Date: 9/10/2025

Please Include a Cover Letter with your application. 

NATS is the UK’s leading air navigation service provider, handling over 2.4 million flights each year. We provide air traffic control services from two control centres and at airports around the UK. We also provide a wide range of commercial products and solutions internationally. Our people are at the heart of our purpose to advance aviation and keep the skies safe.

Job Purpose/Overview

To provide comprehensive, consistent, and efficient support to department and projects within Technical Services to ensure the successful achievement of company and departmental business objectives following agreed processes and workflow.

Other Duties Include

ACCOUNTABILITIES

The post holder will provide high-quality administrative support across the Technical Services Directorate, ensuring that processes are followed, information is accurate and accessible, and stakeholders are well-supported. Tasks and responsibilities may vary and will be directed by the line manager.

ADMINISTRATION SUPPORT SERVICES

To provide a confidential and proactive PA & Management Support to the Director, their Leadership Team and wider business area. This includes diary management, co-ordinating key management meetings (including European forums) & event planning, working with both internal and external stakeholders from other ANSPs/organisations, collation of various management information.

Provide effective administration support to areas within the directorate, including but not limited to maintaining contract information, supporting the renewal of contracts and appropriate charging for invoices. Flexible in providing cover for team members to ensure a consistent service to our customers.

Working for a variety of Stakeholders to support their teams using bespoke software relevant to the area. Including but not limited to Office 365 suite, Ariba, QPulse, ServiceNow, SAP.

The role requires arranging purchasing of equipment and services either through the ARIBA purchasing tool or via a personally appointed purchase card and then ensuring the costs are appropriately appointed to the right business area(s).

Supporting NATS with timesheet support ensuring an efficient recording of time, to ensure the business can capture costs correctly.

Ensuring best practice documents are easy to use and kept up to date to ensure continuation of service.

Essential Skills and Experience

• Minimum GCSEs in Maths and English
• Excellent knowledge of IT applications – Office 365, SharePoint etc.
• Good knowledge of NATS and its procedures is desirable.
• Knowledge (or ability to learn) of Supply Chain Management procurement tools (ARIBA)
• Knowledge (or ability to learn) of SAP functionality
• Self-motivated with excellent attention to detail and an ability to follow well defined processes.
• Ability to prioritise tasks according to business needs.
• The individual will be held in high regard by colleagues, noted for her/his credibility.
• Must be able to work to strict timescales and adapt quickly and easily to changes in tasks.
• Must have excellent interpersonal and communication skills and be able to work both autonomously and as part of a team, sharing knowledge and resolving issues as a team.
• Must be able to clearly articulate messages to a variety of audiences but understand the importance of listening and seeking feedback.
• Excellent networking skills to establish key contacts around the organisation, valuing them and using them effectively to foster enduring relationships.
• Confident manner, capable of exercising good judgement and sensitively dealing with confidential matters.
• Training will be provided.

Additional Vacancy Information

We are proud to offer a fantastic total reward package to help you thrive both personally and professionally - for more information on what NATS can offer you please visit - Why NATS? 

We have adopted agile working to provide greater flexibility and increased choice over working arrangements, with the opportunity for this role to work in our modern office facilities as well as remotely. We also welcome discussions on flexible and part-time working arrangements. Find out more here. 

If you share our passion to advance aviation and keep the skies safe – we would like to hear from you whatever your age, sex, race, faith, sexual orientation, gender identity, gender expression, visible or invisible disability. Individuals that bring different perspectives, skills, life experiences and backgrounds help us be at the forefront of our industry.